Your Signature engagement.

Celebrity Signature is provided by SVOY BROKER LLC (ОБЩЕСТВО С ОГРАНИЧЕННОЙ ОТВЕТСТВЕННОСТЬЮ "СВОЙ БРОКЕР"), Russian Federation, taxpayer identification number (INN) 6234166852, state registration number (OGRN) 1176234005133, through Celebrity Private. Our registered address is 390000, Russia, Ryazan, Voznesenskaya Street, 46, office Н8/1; the original Russian address, our Moscow office and contact details appear below. It begins by personal invitation after a complimentary first conversation.

One Celebrity Signature covers one coherent acquisition objective. Several purchases within that original objective remain within the same engagement; a materially different new objective requires a separate agreement. The service focuses on selected primary and new-development residential markets. Resale and rental searches are outside the standard scope.

The client is the person or organisation identified in the engagement confirmation. If you act for another person or an organisation, the contracting party and your authority must be agreed before activation. Paying for another person does not give the payer access to that person’s private records or make the payer the client automatically.

Your agreement consists of this identified version of the service terms and the personalised invitation or engagement confirmation presented before acceptance. That confirmation identifies the parties, one acquisition objective and relevant scope, the fee or authorised waiver, the exact amount and charging currency, applicable taxes or conversion basis, payment method, intended start and initial term. Where the objective includes several purchases, it also identifies how completion of that objective is recognised.

The invitation is addressed to the identified client. Acceptance requires an explicit acceptance action and confirmed payment under that invitation, or explicit acceptance of an authorised fee-waived invitation. We record the applicable terms and confirmation and provide a readable copy through the agreed communication channel. Opening a page, receiving an invitation or a payment attempt alone does not activate an engagement. A separate signed agreement may replace this acceptance process if we agree that route with you.

An agreed, specific arrangement clarifies or improves the general terms for your engagement; mandatory law takes priority. A material change to the objective, amount or agreed work requires your agreement. We do not retrospectively apply a later website version, infer acceptance from silence or add paid services without an explicit agreement.

We agree the work around your acquisition objective and the stage of your search. It normally includes a structured acquisition brief, relevant market research, screening and comparison of opportunities, property and developer analysis, curated recommendations, and coordination of agreed introductions, viewings, negotiations and the acquisition process. Your Private Client Room organises the information and work shared with you.

Your advisor agrees the immediate next steps and communication rhythm with you. We use reasonable professional care, explain material limitations in the information available and distinguish our own assessment from statements supplied by third parties. A shortlist is curated for the agreed brief; unsuitable options should not be added merely to reach an arbitrary number.

The engagement is for advisory work and judgment. We do not guarantee an available property, a minimum number of suitable options, a discount, an allocation, investment performance or a completed purchase. Advising against a property can be part of fulfilling the brief. You remain free to decide whether to proceed with any opportunity. These limitations do not excuse a failure to perform the work we actually agreed.

We do not acquire or hold a property on your behalf, accept developer purchase funds, or sign a purchase agreement for you under these terms. Any authority to act in your name requires a separate valid arrangement. Your fee pays for the agreed advisory engagement, not merely for access to a catalogue or the Private Client Room.

The standard Signature fee is USD 5,000, paid upfront for the engagement. It is not a reservation deposit, property purchase payment or recurring subscription. A fee waiver is available only by express invitation. The exact payable amount, charging currency, any applicable conversion and taxes, payment method and contracting details must be disclosed before you authorise payment. The invitation’s confirmed payable total governs the charge; there are no undisclosed Celebrity administration or activation fees.

Where the charge is in Russian roubles or another agreed currency, the payment invitation states that exact total and the conversion basis before payment. If an unpaid quotation needs to change, we issue a revised invitation for your acceptance; we do not silently change a payment amount already accepted. Your bank may apply its own currency conversion or charges under your arrangement with that bank.

Active bespoke work begins after payment is confirmed or an authorised waiver is confirmed and the engagement is activated. If a later start is agreed, it must be stated explicitly; receiving payment does not silently consume the agreed service period before that start. The activation confirmation identifies the start and initial end dates. There is no automatic repeat charge under these terms.

A fee-waived engagement has a confirmed payable amount of zero and does not create a later debt or automatic conversion to a paid engagement. Its agreed scope, care standard, term and privacy protections still apply. Any future paid objective requires a new explicit agreement.

Only use the payment method identified in your invitation or written engagement instructions. For a card payment, enter payment details only on the identified provider’s payment surface. Do not send full card details or security codes to your advisor. The available methods, payment provider and its security information must be disclosed before you authorise payment; a method is not available merely because it is mentioned elsewhere on a website.

Please provide the email address or telephone number requested for the fiscal receipt before payment. Payment confirmation and any legally required receipts are supplied through the relevant payment and fiscal process. A bank notification, an invitation preview and an access message serve different purposes and do not replace a required fiscal receipt.

A return from a payment page alone is not payment confirmation. If the payment is declined, interrupted or remains pending, your advisor can help establish its status; do not make another payment until the first attempt has been checked. A duplicate or erroneous charge should be reported promptly and will be reconciled and refunded where due. The engagement does not require recurring payments or permit a later charge without a new authorisation.

The initial engagement is six calendar months from activation, unless a different agreed start or period is identified in the engagement confirmation. The confirmation states both dates so that you do not have to infer the end date from an approximate purchase horizon. There is no automatic renewal or repeat charge.

For the same acquisition objective, an authorised Celebrity advisor may agree a complimentary extension, including personally in conversation. We honour that agreement. Your advisor records the revised dates, unchanged fee and any agreed scope in the engagement record and follows up with a clear summary; the absence of that summary does not invalidate an authorised promise already made. A pause, later start or extension is a personal agreement, not an automatic consequence of an indicative purchase date in the brief.

The paid acquisition engagement concludes when you have signed the sale and purchase agreement with the developer and the first payment required under that agreement has been made, unless the engagement ends earlier through cancellation or expiry of its agreed term. A reservation, booking payment or expression of interest alone does not satisfy this completion point. If the agreed objective includes several purchases, the completion point for that objective is identified in your engagement confirmation; completing the first purchase does not silently cancel remaining agreed work.

This completion point concerns the agreed advisory engagement; it is not the developer’s construction or handover date and does not release responsibility for services already provided. We explain the status of the work and any remaining matters when the engagement ends. Expiry, a login or the absence of an objection is not conclusive proof that all agreed work was properly performed.

The wider Celebrity Private relationship may continue. Any later construction reporting, handover assistance or other support is agreed separately and is not an indefinite obligation included in the initial fee. Ending the acquisition work does not remove your right to request your contractual records, raise a concern or obtain a remedy available by law.

You may end the engagement without choosing a property. Contact your Celebrity Private advisor, email info@celebritydeluxe.com, or reach the Celebrity team by telephone or WhatsApp on +7 495 846-80-01. Please identify the engagement and explain that you wish to stop. A written message is helpful, but we do not require an original paper form, a particular template or an exclusive notice channel where the law permits another method.

Your decision not to buy is respected. It does not, by itself, mean that properly delivered advisory work must be refunded in full. Equally, the fee is not treated as automatically earned in full simply because it has been paid or access to the Private Client Room has been provided.

Once we receive a valid cancellation notice, we stop undertaking new chargeable work for that engagement, apart from steps required to conclude it properly or protect your position with your agreement. We explain the work completed and provide a final account. Where Russian consumer law applies, any retention is subject to its rules on expenses actually incurred in performing the agreement and supported by evidence. Unperformed work, an assumed future commission and an arbitrary percentage of the fee are not cancellation charges.

We undertake to provide the reasoned account and return any amount due within ten calendar days after receiving the cancellation request, or within a shorter period where mandatory law requires it. This is a contractual commitment; it does not replace a different mandatory remedy or deadline. We ask only for information reasonably needed to identify the engagement and process the refund, and do not restart a legal deadline because an internal review is incomplete.

Refunds are normally processed to the original payment method in the original charging currency. If that method cannot be used, we agree and verify a lawful alternative. Bank processing may affect when the credit appears, but does not excuse our own payment obligations. We do not impose an automatic cancellation fee, processing-cost deduction or requirement to give up mandatory rights in exchange for a refund.

Please tell us what has fallen short and the outcome you would like. Contact your Celebrity Private advisor, email info@celebritydeluxe.com, or reach the Celebrity team by telephone or WhatsApp on +7 495 846-80-01. The Director of Celebrity Private can review your concern personally. This is not a required escalation ladder and does not delay any legal remedy.

Your rights concerning delayed or deficient services, correction, price reduction, ending the agreement, compensation and refunds remain unaffected. The appropriate remedy depends on the circumstances and applicable mandatory law. A client is not required to buy a property to raise a quality concern, and declining a property is not, by itself, proof of deficient advice.

We do not limit mandatory responsibility to the amount of the Signature fee, waive liability for our own failure to use the required care or impose an absolute no-refund rule. Where an applicable statutory cooling-off period or a separate request to begin services during it is required, we complete that process before early performance. Accepting these terms is not a blanket waiver of withdrawal rights.

Celebrity may receive a commission or referral compensation from a developer, seller, broker or another transaction participant. This is separate from the Signature fee unless expressly agreed otherwise. We explain material compensation or relationships relevant to a recommendation before you decide on the proposed transaction. This engagement does not imply independent coverage of every property or developer in a market.

Property prices, deposits, registration costs and the fees of independent specialists are separate. Additional services or reimbursable expenses that you are asked to pay require your prior agreement to the scope and cost. Legal, tax, immigration, engineering, survey and other regulated professional advice must come from appropriately qualified specialists. Introductions and coordination do not make those third parties’ services part of Signature unless expressly included in the written scope.

A reservation, booking form or purchase agreement is a separate arrangement with the identified counterparty. Celebrity Signature does not itself reserve a property or commit you or a seller to a purchase. A developer’s obligations and payment schedule are governed by that separate agreement; we remain responsible for our own agreed advisory work.

Please keep the brief and material circumstances reasonably current, tell your advisor when priorities change and make decisions within agreed timeframes when an opportunity requires them. Where identity or transaction checks are necessary, your advisor will explain what is needed and why. We ask for proportionate information through an appropriate channel, not payment-card security data or unnecessary sensitive documents.

If information, a decision or an external event prevents the next agreed step, we explain the effect and discuss a workable next step. We do not invent a new deadline or quietly change the objective. An external delay or technical interruption does not automatically excuse our own obligations or remove your rights.

Property information and third-party statements can change. Our role is to exercise reasonable care in the agreed advisory work and identify material questions, including matters that require independent confirmation. It remains your decision whether to purchase and on what terms. If we cannot continue the engagement, we explain the reason and arrange termination, return of amounts due and any further remedy required by applicable law; this is not a unilateral right to retain the fee.

Your invitation, access links and private materials are intended for you and the people you authorise. Please keep access within that circle and tell us promptly if it may have been compromised. Tell your advisor who may receive information or give instructions for the engagement; sharing a link alone does not establish a representative’s authority.

We treat your non-public brief, correspondence and private acquisition information confidentially and limit disclosure to what is relevant to the engagement, your instructions, necessary service providers or a legal obligation. Confidential property material may also be subject to restrictions imposed by its source. Our Privacy Notice explains personal-data processing; these service terms do not replace any separate consent required for a particular purpose.

You may retain materials supplied for your acquisition and share them with your authorised family members and professional advisors for that purpose, subject to any clearly identified third-party restrictions. This does not transfer intellectual-property rights or permit public distribution of confidential property material. We do not require you to surrender your contractual records to make a complaint.

Contact your Celebrity Private advisor, email info@celebritydeluxe.com, or reach the Celebrity team by telephone or WhatsApp on +7 495 846-80-01. You may also send correspondence to our registered address shown below. A request sent to your advisor or the general contact should be handled by the Celebrity team without requiring you to find a different internal department. For a website-access problem, tech@celebritydeluxe.com is also available; service, payment and privacy questions may always be sent to the general contact.

Russian law governs the engagement, without excluding any mandatory protection that also applies to you. A client-specific arrangement may clarify or improve these terms but cannot remove mandatory rights. No provision requires exclusive use of a particular court or prevents you from using a complaint or remedy available by law. We aim to resolve concerns directly, but this does not create a compulsory pre-action procedure where the law does not require one.

The version supplied when you accept the engagement governs that engagement, together with any agreed changes. A later website update does not unilaterally reduce the service or your rights. If a term cannot lawfully apply, the remaining agreement continues where legally possible, without replacing that term with a less favourable restriction. Acceptance of service terms and any required personal-data consent are separate actions; simply browsing this page does not activate or pay for Signature.